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QUESTIONS ABOUT YOUR ORDER
ORDER
- Delivery takes 4-5 business days domestically when selecting the basic shipping method.
- Orders placed from Friday (after 2pm EST), Saturday, and Sunday will be processed on the following Monday.
- Exchanges must be for items of equal or lesser value
LOST PACKAGES AND STUCK SHIPMENTS
SHIPMENTS
- The customer is responsible for filing a lost package claim with the UPS in the event of a lost / misplaced package. We provide tracking for every order.
- REFUEL CBD is not responsible for packages sent to the wrong address.
- REFUEL CBD is not responsible for packages once they are in the hand of the carrier.
RETURNS AND EXCHANGES (DOMESTIC / US)
DOMESTIC
- No returns or exchanges on orders after 30 days.
- We do not accept opened products for returns or exchanges all items must be UNOPENED.
- Freebies / add-ons / promo items are not eligible for return or exchange.
- A restocking Fee of 20% will be applied once the item is returned.
